By Manny Regateiro
April showers bring May flowers they say. Unfortunately, in many places it seems spring has stage fright and we’re going to straight to summer! Thanks to the entire staff for getting through a very hectic and unpredictable few months of weather.
We continue to develop and provide a level of service that sets us above others in our industry. But we still have additional tweaking needed to raise the bar. One of the largest impacts to customer service is transparency. Customers are wanting to be more involved in the inspection process and develop comprehensive risk programs. With this, a higher level of involvement by the customer is driving more information requests to the office. These requests encompass scheduling and follow through.
The JOL Scheduling Tool is a very powerful account/work flow management module, and many of you already use this very effectively. Please continue to use this tool more often. If you are not familiar or comfortable with this tool please let me know. Having the sites’ inspection dates entered in JOL allows our customers to feel included in their inspection processes and aids in their internal audit programs. Without this information we have to follow up with the entire field staff servicing the account, which is not very efficient.
We are also experimenting and looking for technology to expand and assist both our field staff and deliver a cleaner product to our customers. As technology advances so will BPC. If you have any ideas, please share them with us.
The summer promises to be a busy one. We appreciate everybody’s flexibility and efficiency to help BPC grow. Please be sure to check emails, voicemails, and JOL locations daily. As locations are added, being able to combine and work them into the trips will benefit everybody and show our customers why we are the best at what we do.
Have a great and safe rest of spring!