By Venus Newton
When I consider what we’ve accomplished since the beginning of 2016, I’m amazed. Through the hard work and support of our entire team, we’ve been able to improve the way we do business.
I started 2016 with a vision of where I want BPC to go, and, in order to do that, I knew we’d have to make some changes. The great thing about those changes, though, is they ensure our long-term success. And the more successful BPC is, the more successful each and every one of us is.
In just six months we have added an eastern regional supervisor, moved exclusively to JO for inspection reporting, eliminated jurisdictional visit letters and moved toward JO for jurisdictional workload management, updated our employment agreements and moved to Paychex for time and expense entry/management.
And we managed to do all of that while handling the “feeding frenzy” brought about by Zurich’s unexpected exit from the mono-line boiler and machinery insurance business!
None of that would have been possible without your support, feedback and cooperation, so thank you.
Now that all the heavy lifting is done, we’re working hard to fine-tune the process and concentrate on providing our customers with the highest level of customer service available in the industry. All the tools we have implemented help us not only see what we have done, but also see clearly what is happening now and what will happen in the future.
This increased visibility allows us to better deploy our resources to meet customers’ needs and better anticipate them. Once we are all proficient with JO we will be able to increase our travel efficiency by forecasting as far ahead as the jurisdictions allow and then grouping our work together. Then, by initiating internal inspection scheduling, we have a better chance of influencing the schedule – thus meeting our needs while also exceeding the customer’s expectations.
I’m excited to be working with such a supportive team and am very pleased with our progress to date. Our future is very bright!
Thank you again for all your hard work and professionalism.