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Fall 2019 Message

Happy fall, everyone. I hope this message finds you all doing well. BPC certainly is doing well. All of our indicators are in line with our expectations and the trends look very good for us to finish the year on very solid footing. Year-to-date, we have seen solid growth in all sectors, including our property group. The Jurisdictional Segment continues to hold on to the #1 spot in JO for managing our overdues for 22 straight months; if my calculations are correct, it will be 23 straight months whenever the September report comes out.

We also continue to diversify and grow our portfolio of customers. Customers are now seeking us out directly due in large part to the reputation we have built in the industry. In my travels and meetings, it never ceases to amaze me how complimentary our existing customers are to our organization. They can’t say enough about our professionalism, responsiveness and overall quality of our work. All of this is a direct result of your efforts. There are many factors that got us to this point, but I think one of the main things we do better than anyone else in the industry is that we get a response back to our customers within 24 hours of them reaching out to us. We don’t always have the response they are looking for, but we do get back to them and start addressing their issues.

We’ve gotten to this point through hard work and dedication and it is going to take continued hard work and dedication to maintain our reputation and to improve it. We can never rest on what we did yesterday as all customers want to know, “What are you going to do for me today and tomorrow?” In order to continue our growth, we need to constantly look for ways to improve our services and pull our customers closer to us, so that it is “painful” for them to move their services elsewhere. As long as we work as a team, we will continue to be viewed as the best company to work with for the services we offer.

I thank each and every one of you for all your efforts. I look forward to each day’s challenges in a positive light, as I know that I am working with the best team in the industry.

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