Our team is growing! Last month, our Southeast Regional Supervisor, Joey Burgess (pictured at right), had the opportunity to train three new inspector hires (pictured L-R): Robert Johnson, Ivan Puig and Kegan Tracey. Read to hear his thoughts on the experience.
BPC: How often do you get to train new hires here at BPC?
Joey: We have four regions that need to be constantly reviewed, due to work management needs for company growth, retirements and more. Training is usually conducted as needed at our Buford office, and this was my first time being a part of the process.
BPC: What do you think sets apart your training process from other companies in the industry?
Joey: We do more hands-on training that goes into further detail on our standard work procedures. Also, the competition is still doing online or webinar training, and we believe this reduces the potential for direct understanding and a more personal experience.
We concentrate on individual client needs and working with each individual inspector. That way, we can help and supply them with the needed tools to perform their jobs well. I can attest that this helps to distinguish us from the competition, because [inspection] is not a one size fits the way I encountered it at other companies I’ve worked for.
At BPC, we strive to instill in all employees the importance of customer service, not just production numbers, reports or a quota that must be met each month – quality for the customer, not quantity.
BPC: What is your favorite thing about training folks in this area of work?
Joey: As a supervisor, being able to help define and develop the next generation of new inspectors is extremely rewarding. The job of an inspector can be very tough, but when you watch the students begin to understand what it is we do and why, you get that feeling of accomplishment and know that when the student begins their role, they understand that we protect lives and equipment and provide consultant service for customers.
BPC: What has been one of the proudest moments you have seen from your investment training these new team members?
Joey: There’s nothing as rewarding as when customers write in glowing reports on how a certain inspector saved down time or monies due to their abilities. We have multiple customers who have stated they want no other competition inspectors coming into their facilities – only ours who have been properly trained.